Returns policy

Steeloyal 30-Day Return Policy

At Steeloyal, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy to ensure you are happy with your shopping experience.

• How to Return an Item
  1. **Contact Us**: 
     - Email us at contactus@steeloyal.store with in 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.

2. **Return Authorization**
   - Once your email, we will send you a Return Authorization (RA) number and return instructions.

3. **Pack Your Return**:
   - Securely pack the item(s) in the original packaging if possible. Include the original packing slip and ensure the RA number is marked on the outside of the package.

4. **Ship Your Return**:
   - Ship the return package using a trackable shipping method to the address provided in the return instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective item).

• Return Conditions
  - **Eligible Items**: Items must be in their original condition, unworn, unwashed, and with all tags attached.
  - **Non-Returnable Items**: Certain items, such as final sale items, undergarments, and custom-made items, are not eligible for return. These items will be marked on the product page.
  - **30-Day Window**: Returns must be postmarked within 30 days of the delivery date.
•  Refund Process
  - **Inspection**: Once we receive your return, we will inspect the item(s) to ensure they meet the return conditions.
  - **Refund**: If approved, a refund will be issued to the original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.
  - **Exchanges**: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
• Damaged or Defective Items
  If you receive a damaged or defective item, please get in touch with us immediately with your order number and a photo of the damage. We will work quickly to resolve the issue and ensure your satisfaction.
• Contact Us
  For any questions or concerns regarding returns, please email us at contactus@steeloyal.store We are here to help and will respond within 24-48 hours.